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This post has expired! It was posted more than 286 days ago. | ||
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Customer Service RepPosted by: YesUp Ecommerce Solutions Inc.Posted date: Nov-25-09
Location: STEELS & VICTORIA PARK
MAJOR RESPONSIBILITIES/DUTIES
--Monitoring business accounts and providing relevant support --Handling customers’ inquiries and complaints via email and phone --Maintaining good customer relations --Identifying and solving client problems proactively --Providing tailor-made services to clients for setting up campaigns --Making warm calls to customers; Upselling to existing clients --Assisting in advertising and marketing campaigns; Conducting marketing research studies --Handling Live Support --Network Support --Account Verification --Making reports and providing administrative support to Manager of Customer Services & Sales REQUIREMENTS --Diploma or B.A. in relevant field, or equivalent industry experience --Strong customer service skills --Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.) --Proficient in oral & written English --Excellent phone skills and communication skills; --Business/ Marketing background --Polite manners and positive working attitude --Strong research skills and organizational skills --Exceptional interpersonal skill --Willing to learn, accept new ideas --Can multi- task --Knowlege of online ad is a plus |
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